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1. Is Your Download Blocked ?
As a security precaution, some browsers disable automatic downloads. In most of these cases, a "security bar" may appear at the top of the browser window informing you a download has been blocked. To continue the download, click the security bar and select the option to allow the download.

If you do not see the security bar and the download is still being blocked, adding "picsalive.com" (with no www) to your trusted site list often fixes the problem.

For Internet Explorer:

  1. Go to > Tools > Internet options > Security tab > and select the "Trusted sites" section.
  2. Now click the "Sites" button.
  3. Type in "picsalive.com" with no "quotes" and no "www".
  4. Uncheck the checkbox at the bottom that says, "require server verification..."
  5. Click Close > click OK.
  6. Click your browser's back button and click on the Download Now link again.

For Firefox:

  1. Go to > Tools > Options > Security tab
  2. Now click the "Exceptions" button.
  3. Type in "picsalive.com" with no "quotes" and no "www".
  4. Click Allow > click Close > click OK.
  5. Click your browser's back button and click on the Download Now link again.



2. Alternate Download Sites

For direct download, please click on the following link:  PhotoViz and SMART.

Alternately, software is also available for download at the CNET download sites:

                  Get it from CNET Download.com!                                        Get it from CNET Download.com!

                          PhotoViz                                                   SMART
 

 

3. Corrupted and Incomplete Downloads
If your file downloads take too long to complete, do not finish downloading, or if they are becoming corrupted during the download process, these behaviors are often caused by files being downloaded during the busiest online hours of the day. To reduce the chance that you files will become corrupt or damaged, please follow these suggestions:

     a. Download the file during off-peak hours. This is usually in the early mornings or after 9PM nightly.
     b. When the file download begins always choose the SAVE option. Then save the file to your Desktop or designated download folder so that it is easy to find later.
     c. If you continue to experience file corruption, please contact us at support@picsalive.com.


 


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